American Express Off Campus hiring Drive 2023 | Support Analyst | Apply Now

American Express Off Campus hiring Drive 2023 For The Role Of Support Analyst From Any Graduate From 2020 To 2023, All The Details Are Given Below.

American Express Off Campus hiring Drive 2023
Company NameAmerican Express
PositionsSupport Analyst Operations
DesignationSupport Analyst Operations
EligibilityAny Graduate
American Express Off Campus hiring Drive 2023

Shift Timings: Rotational

Language Requirements: Advanced level of English

How will you make an impact in this role?

In this position you will primarily focus on payment research and allocation of payments that could not be automatically credited to the corresponding card accounts. Ensure daily payments are captured timely and processed in line with our compliance requirements, therefore ensuring a positive customer experience.

This is a business-critical function that involves handling large sums of money.

Responsibilities: American Express Off Campus hiring Drive 2023

  • Handle card member billing inquiries through non voice channels -Review AMEX Policies and Procedures, analyse, identify and research the inquiry within specified timeframes.
  • Includes cases involving Misposts, Encoding errors, Balance Transfer errors, Claims Paid adjustments, Reconciliation of accounts etc.
  • Correct payments which were credited improperly and provide documentation to support internally (non-merchant) billed charges such as membership fees and finance charge.
  • Route disputes to their proper industry or department if required.
  • Communicate with Card-members via letters/Calls.
  • Process operates both on Triumph and Legacy platforms.

This role may be subject to additional background verification checks maintain strong relations with stakeholders/colleagues across geographies and organisational levels.

Required Skills: American Express Off Campus hiring Drive 2023
  • •  The successful candidate needs to be an organized, energetic individual with well-developed communication skills. 
  • •  A high level of numeracy and analytical skills is required
  • •  Attention to detail and ability to maintain a high level of accuracy whilst working under pressure is essential
  • •  Ability to identify, gather and analyse complex information
  • •  High level of customer focus with excellent problem-solving skills
  • •  Ability to organize and manage to deadlines, adapting your time to changing priorities in order to meet the needs of the department
  • •  Ability to work as part of a team ensuring team goals are achieved

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Apply Now

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