Capgemini Is Hiring 2022 | Role Service Desk | BCA & BSC Students

Capgemini Started Their Hiring For The Role Of Service Desk From BCA & BSC Students Of Batch 2022 | Apply Now

Capgemini Hiring Drive Details

Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
Meet customer requirements through first contact resolution
Clarify customer requirements
probe for and confirm understanding of requirements or problem
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy

Desired Skills

Qualification & Criteria

Should be graduating in 2022
Should have 55% and above in Graduation (till 4 semesters or 2 years)
Qualification – Any 3-year Graduate – BCA, All Streams allowed for BSc.
1 year gap is allowed after educational milestone e.g. SSC and HSC
Candidates must be open to relocate to any location and work in night shifts
Candidates must be available to join immediately
Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension
Should be open to sign Service Level Agreement

Please Note

Only shortlisted candidates will be invited for the assessment / selection process
Selection process will be done in virtual mode
Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online