Capgemini Is Hiring 2022 | Role Service Desk | BCA & BSC Students | Apply Now

Capgemini Started Their Hiring For The Role Of Service Desk From BCA & BSC Students Of Batch 2022 | Apply Now

Capgemini
Capgemini
Job RoleService Desk 🥲
QualificationBCA | BSC
Batch2022 Only
Salary2.75 Lakh
ExperienceFreshers
Job LocationKolkata and Bangalore
Venue LocationVirtual(Online)
Last Date25 March
Capgemini Hiring Drive Details
Capgemini Job Description
  • Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
  • Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
  • Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
  • Meet customer requirements through first contact resolution
  • Clarify customer requirements
  • probe for and confirm understanding of requirements or problem
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy

Desired Skills

  • Should have excellent communication and English speaking skills
  • Should have good interpersonal skills and ability to perform under pressure
  • Basic computing skills
  • Willing to work in a 24/7 environment
  • Should be open to sign Service Level Agreement

Qualification & Criteria

  • Should be graduating in 2022
  • Should have 55% and above in Graduation (till 4 semesters or 2 years)
  • Qualification – Any 3-year Graduate –   BCA, All Streams allowed for BSc.
  • 1 year gap is allowed after educational milestone e.g. SSC and HSC
  • Candidates must be open to relocate to any location and work in night shifts
  • Candidates must be available to join immediately
  • Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension
  • Should be open to sign Service Level Agreement

Please Note

  • Only shortlisted candidates will be invited for the assessment / selection process
  • Selection process will be done in virtual mode
  • Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online

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