Capgemini Started Their Hiring For The Role Of Service Desk From BCA & BSC Students Of Batch 2022 | Apply Now

Job Role | Service Desk 🥲 |
Qualification | BCA | BSC |
Batch | 2022 Only |
Salary | 2.75 Lakh |
Experience | Freshers |
Job Location | Kolkata and Bangalore |
Venue Location | Virtual(Online) |
Last Date | 25 March |
Capgemini Job Description
- Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
- Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
- Meet customer requirements through first contact resolution
- Clarify customer requirements
- probe for and confirm understanding of requirements or problem
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy
Desired Skills
- Should have excellent communication and English speaking skills
- Should have good interpersonal skills and ability to perform under pressure
- Basic computing skills
- Willing to work in a 24/7 environment
- Should be open to sign Service Level Agreement
Qualification & Criteria
- Should be graduating in 2022
- Should have 55% and above in Graduation (till 4 semesters or 2 years)
- Qualification – Any 3-year Graduate –  BCA, All Streams allowed for BSc.
- 1 year gap is allowed after educational milestone e.g. SSC and HSC
- Candidates must be open to relocate to any location and work in night shifts
- Candidates must be available to join immediately
- Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension
- Should be open to sign Service Level Agreement
Please Note
- Only shortlisted candidates will be invited for the assessment / selection process
- Selection process will be done in virtual mode
- Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online
- Cisco Apprenticeship Program | 2021 & 2022 Batch | Apply Now
- KPMG Is Hiring Freshers | For Analyst-Technology Role | Apply Now
- Sasken Off Campus Drive 2023 for Engineer System Software | Apply Now
- Tcs Smart Hiring 2023 | Ignite And Xplore Roles | Apply Now
- Hexaware Off Campus Drive 2023 | Graduate Engineer Trainee | Apply Now