Capgemini Off Campus Drive 2022 | Any 3 Year Degree Or Diploma Students | Apply Now

Capgemini Off Campus Drive 2022 – Capgemini Technology Services India Limited scheduled for Service Desk-Contact Support Group(CSG) for 3 year degree/diploma- 2021,2022 batch graduates .The detailed eligiblity and application process are given in below

Capgemini Off Campus Drive 2022
Capgemini Off Campus Drive 2022
Capgemini Off-Campus Drive 2022 Details
Job RoleService Desk-Contact Support Group(CSG)
QualificationAny Degree/Diploma(3 Years)
SalaryGraduate-Rs.2.75 LPA ;
Job LocationKolkata/Bangalore/Pune
Last Date10 November 2022
Capgemini Off Campus Drive 2022
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Detailed Eligibility
  • Candidates must have completed any 3-year Degree/Diploma in 2021 & 2022
  • Job Location – Kolkata / Bangalore / Pune
Desired Skills
  • Should have excellent communication and English speaking skills
  • Should have good interpersonal skills and ability to perform under pressure
  • Basic computing skills
  • Willing to work in a 24/7 environment
  • Should be open to sign Service Level Agreement and KPIs
  • Candidates must be open to relocate to any location and work in night shifts
Job Description
  • Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support: Ticket Management,Business intelligence,Service Delivery ,Customer Management, Knowledge Management,Service Marketing
  • Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
  • Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
  • Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
  • Clarify customer requirements
  • Probe for and confirm understanding of requirements or problem
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy
Please Note
  • Only shortlisted candidates will be invited for the assessment / selection process
  • Selection process will be done in virtual mode
  • Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online
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