Capgemini Off Campus Drive 2022 | Any 3 Year Degree Or Diploma Students

Capgemini Off Campus Drive 2022 – Capgemini Technology Services India Limited scheduled for Service Desk-Contact Support Group(CSG) for 3 year degree/diploma- 2021,2022 batch graduates .The detailed eligiblity and application process are given in below

Capgemini Off-Campus Drive 2022 Details

Job Role	Service Desk-Contact Support Group(CSG)
Qualification	Any Degree/Diploma(3 Years)
Batch	2021,2022
Experience	Freshers
Salary	Graduate-Rs.2.75 LPA ;
Job Location	Kolkata/Bangalore/Pune
Last Date	10 November 2022

Capgemini Off Campus Drive 2022

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Detailed Eligibility

Candidates must have completed any 3-year Degree/Diploma in 2021 & 2022
Job Location – Kolkata / Bangalore / Pune

Desired Skills

Should have excellent communication and English speaking skills
Should have good interpersonal skills and ability to perform under pressure
Basic computing skills
Willing to work in a 24/7 environment
Should be open to sign Service Level Agreement and KPIs
Candidates must be open to relocate to any location and work in night shifts

Job Description

Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support: Ticket Management,Business intelligence,Service Delivery ,Customer Management, Knowledge Management,Service Marketing
Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
Clarify customer requirements
Probe for and confirm understanding of requirements or problem
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy

Please Note

Only shortlisted candidates will be invited for the assessment / selection process
Selection process will be done in virtual mode
Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online

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Apply Link ( Degree )

Apply Link ( Diploma )