Capgemini Off-Campus Drive 2022 | Service Desk Role | Apply Now

Capgemini Off-Campus Drive 2022 For Service Desk Role From Any Degree Of 3 Years From 2019 & 2020 & 2021 Batch | Apply Now

Capgemini Off-Campus Drive 2022
Capgemini Off-Campus Drive 2022
Capgemini Off-Campus Drive 2022 Details
Job RoleCIS Service Desk
QualificationAny Degree(3 years)
SalaryRs 2.5 LPA
Job LocationKolkata/Bangalore
Last Date7 February 2022
Test LocationVirtual
Test DateInformed Later
Capgemini Off-Campus Drive 2022
Eligibility Creteria
  • Candidates must have completed any 3 year graduation-BA,BBA,B.Com/B.Sc(All branches)/BCA in 2019, 2020 & 2021
  • Graduation – 50% & Above
  • Up to 2year gap is allowed after educational milestone e.g. SSC and HSC
  • Candidates must be open to relocate to any location and work in night shifts
  • Candidates must be available to join immediately
  • Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension
  • Should be open to sign Service Level Agreement
Desired Skills
  • Should have excellent communication and English speaking skills
  • Should have good interpersonal skills and ability to perform under pressure
  • Basic computing skills
  • Willing to work in a 24/7 environment
  • Should be open to sign Service Level Agreement
Job Description
  • Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
  • Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
  • Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
  • Meet customer requirements through first contact resolution
  • Clarify customer requirements
  • probe for and confirm understanding of requirements or problem
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy