Capgemini Off-Campus Drive 2022 For Service Desk Role From Any Degree Of 3 Years From 2019 & 2020 & 2021 Batch | Apply Now
Capgemini Off-Campus Drive 2022 Details
| Job Role | CIS Service Desk |
| Qualification | Any Degree(3 years) |
| Batch | 2019/2020/2021 |
| Experience | Freshers |
| Salary | Rs 2.5 LPA |
| Job Location | Kolkata/Bangalore |
| Last Date | 7 February 2022 |
| Test Location | Virtual |
| Test Date | Informed Later |
Eligibility Creteria
- Candidates must have completed any 3 year graduation-BA,BBA,B.Com/B.Sc(All branches)/BCA in 2019, 2020 & 2021
- Graduation – 50% & Above
- Up to 2year gap is allowed after educational milestone e.g. SSC and HSC
- Candidates must be open to relocate to any location and work in night shifts
- Candidates must be available to join immediately
- Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension
- Should be open to sign Service Level Agreement
Desired Skills
- Should have excellent communication and English speaking skills
- Should have good interpersonal skills and ability to perform under pressure
- Basic computing skills
- Willing to work in a 24/7 environment
- Should be open to sign Service Level Agreement
Job Description
- Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
- Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
- Meet customer requirements through first contact resolution
- Clarify customer requirements
- probe for and confirm understanding of requirements or problem
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy
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