Capgemini Off-Campus Drive 2022 | Service Desk Role

Capgemini Off-Campus Drive 2022 For Service Desk Role From Any Degree Of 3 Years From 2019 & 2020 & 2021 Batch | Apply Now

Capgemini Off-Campus Drive 2022

Candidates must have completed any 3 year graduation-BA,BBA,B.Com/B.Sc(All branches)/BCA in 2019, 2020 & 2021
Graduation – 50% & Above
Up to 2year gap is allowed after educational milestone e.g. SSC and HSC
Candidates must be open to relocate to any location and work in night shifts
Candidates must be available to join immediately
Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension
Should be open to sign Service Level Agreement

Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
Meet customer requirements through first contact resolution
Clarify customer requirements
probe for and confirm understanding of requirements or problem
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy