Hexaware Off-Campus Drive 2022 | BCA & BSC Students

Hexaware Off-Campus Drive 2022 Is Scheduled Hiring For BCA And BSC Students For The Role Of Infrastructure Management Support Apply Now

Job Role	Infrastructure Management Support
Qualification	BCA & BSC
Batch	2022
Experience	Freshers
Job Location	Mumbai/Pune/Chennai & Noida
Last Date	ASAP

Hexaware Off-Campus Drive 2022

Job Description

Excellent verbal and written communication in English is must.
Should have basic knowledge on ITIL process and international Client handling over the phone and email.
Meet established service level metrics for call response, technical support and customer service.
Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications.
Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up and resolution.
Follow and complete IT Service desk opening and closing checklists
Research and update knowledge base for solutions that can be used to provide first call or contact resolution.
Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting.
Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer etc..(It’s an optional) to troubleshoot and resolve endusers laptops, desktops.
Provide follow-up service to End-users to ensure that service provided by Help Desk has addressed their needs in a timely and efficient manner.
Candidates should be open to work in 24*7 shifts environment .

CTC

3LPA & 15k for 3 months stipend amount – 2yr – 2L