Hexaware Off-Campus Drive 2022 | BCA & BSC Students

Hexaware Off-Campus Drive 2022 Is Scheduled Hiring For BCA And BSC Students For The Role Of Infrastructure Management Support Apply Now

Hexaware Off-Campus Drive 2022
Hexaware

Hexaware Off-Campus Drive 2022 Details

Job RoleInfrastructure Management Support
QualificationBCA & BSC
Batch2022
ExperienceFreshers
Job LocationMumbai/Pune/Chennai & Noida
Last DateASAP
Hexaware Off-Campus Drive 2022
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Job Description 

  • Excellent verbal and written communication in English is must.
  • Should have basic knowledge on ITIL process and international Client handling over the phone and email.
  • Meet established service level metrics for call response, technical support and customer service.
  • Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications.
  • Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up and resolution.
  • Follow and complete IT Service desk opening and closing checklists
  • Research and update knowledge base for solutions that can be used to provide first call or contact resolution.
  • Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting.
  • Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer etc..(It’s an optional) to troubleshoot and resolve endusers laptops, desktops.
  • Provide follow-up service to End-users to ensure that service provided by Help Desk has addressed their needs in a timely and efficient manner.
  • Candidates should be open to work in 24*7 shifts environment .

CTC

3LPA & 15k for 3 months stipend amount – 2yr – 2L

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