NTT DATA Hiring 2024 | Support Engineer/Helpdesk Associate | Apply Now!

NTT DATA Hiring 2024 For The Role of Support Engineer from B.E/B.Tech/BSC/ME/Mtech. All The Details Are Given Below Please Check And Apply As Soon As Possible.

Job RoleSupport Engineer/ Helpdesk Associate
QualificationAny Degree
Salary/CTCBest in Industry
Job LocationBangalore
Last DateASAP
NTT DATA Hiring 2024
About NTT DATA – NTT DATA Hiring 2024

NTT DATA is a trusted global innovator of business and technology services, generating over $30 billion annually. Serving 75% of the Fortune Global 100, we are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion annually in R&D to help organizations and society advance confidently and sustainably into the digital future. As a Global Top Employer, we boast diverse experts in over 50 countries and a robust partner ecosystem of established and start-up companies

Position Overview

At NTT DATA, we recognize that with the right team, anything is achievable. The quality, integrity, and dedication of our employees are vital to our company’s expansion, market presence, and ability to help our clients maintain a competitive edge. By recruiting top talent and supporting their professional and personal growth, we ensure a promising future for NTT DATA and its workforce.

We are currently seeking a “Help Desk Associate” to join our team in “Bangalore”.

General Duties and Responsibilities – NTT DATA Hiring 2024

In this role, you will:

  • Deliver exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, and processes.
  • Promptly record, update, and escalate support issues to the next level.
  • Assist with all IT onboarding activities for new users.
  • Collaborate with our internal IT teams on system testing, integration, and maintenance.
  • Explore and identify new IT business tools to support our business users and internal IT team.
  • Propose, evaluate, and implement process and technology improvements.
  • Be eager to learn and grow in other IT business areas.
  • Excellent written and verbal communication skills in English.
  • Exceptional customer service abilities.
  • Strong team player.
  • Comfortable communicating with various stakeholders.
  • Strong troubleshooting skills, including bug identification and resolution.
  • Ability to work independently within a diverse global team.
  • Knowledge and skills in IT software and hardware troubleshooting (Windows 10, macOS, iOS, Android, Google Suite, and Microsoft environments).
Preferences – NTT DATA Hiring 2024
  • ITIL foundation certification.
  • Flexibility and willingness to work rotational 24*7 shifts.
  • Required availability for this position is Monday-Friday (07:00 AM to 05:00 PM EST).
  • Shift timings may change as per client requirements, and you may need to work overtime and on weekends based on business needs.

Apply Now

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NTT DATA Hiring 2024 Support Engineer/Service Delivery Field

Job RoleService Delivery Field Support Engineer
Salary/CTCBest in Industry
Job LocationNew Delhi
Last DateASAP
NTT DATA Hiring 2024
Make an Impact with NTT DATA

Join a company at the forefront of innovation. Renowned for our technical prowess and groundbreaking solutions, we strive to make a significant impact on our clients and society. Our inclusive workplace values diversity, offering an environment where you can grow, belong, and excel.

Your Day at NTT DATA – NTT DATA Hiring 2024

As a Networking Service Delivery Field Support Engineer (L1), you will provide first-line onsite technical support and field engineering services to clients, identifying and resolving technical issues proactively. Your role involves ensuring all service requests and incidents are handled efficiently, meeting Service Level Agreements (SLAs). You will manage standard and low complexity incidents, performing routine tasks using established information and procedures.

Key Roles and Responsibilities
  • Configure, install, test, and ensure the operational status of client site infrastructure.
  • Install and configure software solutions per client requirements.
  • Identify and log problems and errors promptly and with detail.
  • Work with stakeholders, including client IT environments, carriers, and NTT colleagues, to diagnose and resolve errors.
  • Investigate first-line support calls, identifying root causes of incidents based on knowledge articles.
  • Respond to alerts, escalating to L2 Field Engineer if necessary.
  • Keep incidents updated with progress and resolution details using the required platform.
  • Ensure efficient resolution of incidents and requests.
  • Use tools and processes to track, log, report, and correct configuration items, components, and changes.
Knowledge, Skills, and Attributes – NTT DATA Hiring 2024
  • Work reviewed periodically based on defined procedures or precedence.
  • Receives general instructions on work and new assignments.
  • Learns to use professional concepts.
  • Excellent communication skills, both verbal and written.
  • Ability to plan activities and projects in advance, considering potential changes.
  • Maintain a positive outlook at work.
  • Work well under pressure and put in longer hours when necessary.
  • Use active listening techniques to confirm understanding, probe for relevant information, and avoid interruptions.
  • Adapt to changing circumstances.
  • Prioritize client needs in all interactions, understanding their requirements and ensuring a positive client experience throughout their journey.
Academic Qualifications and Certifications
  • Bachelor’s degree or equivalent in Information Technology, Computing, or a related field.
  • Associate-level certification in Networking technologies such as Cisco, Juniper, Aruba, F5 (e.g., CCNA, JNCIA, ACMA).
Required Experience
  • Entry-level experience in Networking technologies (routing, switching, Wireless, SDI distribution, core and access layers).
  • Entry-level experience in technical support to clients.
  • Entry-level experience in diagnosis and troubleshooting.
  • Entry-level experience providing remote support in Networking technologies.

Apply Now

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