Salesforce Recruitment 2024 Hiring For The Role Of Technical Support Engineer All Details Given Below Please Check And Apply As Soon As Possible. A degree or equivalent relevant experience is required. Relevant experience will be assessed based on key competencies for the role, including leadership roles in extracurricular activities, military service, volunteer work, and professional experience.
Role & Responsibilities: Salesforce Recruitment 2024
- Develop an in-depth understanding of Tableau products and continuously enhance technical skills to assist global customers with their issues. This includes debugging, troubleshooting, and ensuring complete resolution of issues, including escalations.
- Consistently meet KPI targets such as Productivity, CSAT, and TTR.
- Act as a trusted advisor to customers regarding their Tableau products and infrastructure, aiming for high customer satisfaction.
- Collaborate with various teams, including TAMs, Sales, Ops Admins, and Development at Tableau, to ensure a seamless customer experience.
- Identify areas for improvement in documentation and processes.
- Develop and maintain technical expertise in assigned product areas to assist customers effectively.
- Review support cases for technical accuracy and quality of troubleshooting.
- Reproduce customer issues in-house and provide solutions and root cause analyses within specified timeframes.
- Use communication channels such as email, phone calls, and other electronic methods to interact effectively with customers.
Required Skills/Experience: Salesforce Recruitment 2024
- Experience in technical support for global customers.
- Strong troubleshooting skills in Windows, Linux, databases, and IP networking.
- Ability to clearly and effectively communicate technical concepts.
- Expertise in analysis, troubleshooting, and problem-solving.
- Ability to prioritize and escalate customer issues effectively.
- Skill in translating product and business requirements into technical solutions quickly and effectively while adhering to specifications.
- Timely update of tasks according to severity levels.
- Excellent written and verbal communication skills.
- Effective communication and interpersonal skills to build rapport at all levels.
- Ability to work both independently and as part of a team.
- Proactive work approach without needing close supervision.
- Patience, persistence, attention to detail, strong work ethic, and organizational skills.
- Positive attitude.
- Willingness to work shifts and weekends.
We’re Salesforce, the Customer Company : Salesforce Recruitment 2024
If you believe in uniting companies and customers, in business as the ultimate platform for change, and in creating a fairer and more sustainable future for everyone – then you’re in the right place. With our #1 CRM, Customer 360, we help companies forge new paths and connect with their customers in innovative ways. We also empower you to be a Trailblazer — enhancing your performance and growth, exploring new opportunities, and making a positive impact on the world.
Role Scope: Salesforce Recruitment 2024
The Technical Support Engineer works primarily with enterprise customers of Tableau’s products, proactively assisting them with post‐sales setup and usage. Responsibilities include working with the Support team to triage and resolve highly complex, technical, and application‐related issues that affect product performance in customer-specific environments or hinder broader adoption of Tableau products. In addition to customer interactions, the Technical Support Engineer will frequently collaborate with our Development, Sustaining Engineering, and Sales teams to resolve support issues, document bugs, perform UAT on product builds, and ensure successful server installations and upgrades.
We operate 24×7, which may involve working during one of the following shifts (subject to change and not rotational):
- AMER hours (Eastern Standard Time – 5:30 PM/6:30 PM IST or Pacific Standard Time – 9:00 PM/10:00 PM IST onwards, depending on Daylight Savings Time)
- EMEA hours – 12:00 PM/1:00 PM/2:00 PM IST onwards, depending on Daylight Savings Time
- APAC hours – 5:30 AM IST onwards
Work hours can change depending on business requirements. Salesforce Recruitment 2024