Wipro is Hiring For 2022 | System Engineer | Apply Now

Wipro is Hiring For 2022
Wipro is Hiring For 2022

Wipro is Hiring For 2022 | Wipro’s capabilities range across cloud computing, cyber security, digital transformation, artificial intelligence, robotics, data analytics, and other technology consulting services to customers in 67 countries

Wipro is Hiring For 2022 | Details
RoleSystem Engineer
EducationEngineering Graduates
Batch2022 | 2021 | 2019
ExperienceNot Mentioned
LocationPune
Last Date To Apply30 Aug 2022
Job TypeFull Time
Wipro is Hiring For 2022
Wipro is Hiring For 2022 | Job Description

Responsibilities of the Candidate:

  • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over remote support
  • Answer incoming calls and respond to customers’ emails in a timely manner
  • Manage and resolve customer complaints
  • Identify and escalate issues to supervisors as and when needed
  • Provide product and service information to customers
  • Research required information using available resources and offering solutions to customers
  • Research, identify, and resolve customer complaints using applicable software
  • Route calls and tickets to appropriate resources and domains that can best support the user
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Create SOPs for new issues and resolutions given
  • Complete call logs and reports

Requirements:

  • Excellent communication skills
  • Ability to empathize, pacify and handle irate customers with exceptional communication skills
  • Technical knowledge in troubleshooting base operating system issues and eager to learn new technologies
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