Mphasis Off Campus hiring Drive 2023 For The Freshers From Any Degree Graduate Passout From 2020 To 2023 All The Details Are Given Below.
Mphasis Off Campus hiring Drive 2023
|Positions||Technical Support Associate|
|Designation||Technical Support Associate|
Qualification : Mphasis Off Campus hiring Drive 2023
- Excellent english communication skills, no special accent ( Neutral Accent ) , proactive work attitude, strong sense of responsibility and learning ability.
- 2. Should be flexible for rotational shifts.
- 3. Have computer foundation, have a certain understanding of computer operating system, and commonly used software and hardware.
- 4. Knowledge in customer support.
- Provide professional remote technical support services for end users.
- 2. Remotely guide users to deal with system and software problems, including system installation, debugging, use, and related software
- 3. Troubleshoot and diagnose hardware failures, inquire about scheduled spare parts, and coordinate follow-up maintenance
- 4. Special cases are upgraded in time, and cooperate with other teams to solve user problems
- 5. Clearly and completely record case information in the system according to the process
- 6. Find out the user’s usage needs and recommend upgrading products and configurations to improve the user’s experience.
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