Global Payments Off Campus Drive 2023 : Global Payments Off Campus Drive 2023 Global Payments Drive is conducting an Off Campus Drive for candidates belonging to the batch of 2022/2023. The company is inviting applications from individuals who hold a Bachelor’s degree in any field. If you possess the required qualifications and are interested in this opportunity, we encourage you to submit your application promptly.
Global Payments Off Campus Drive 2023
|Associate Technical Support Analyst
|Best In Industry
Eligibility Criteria for Global Payments Off Campus Drive 2023:
- A Bachelor’s degree is a requirement for this position.
- Candidates with a degree in Computer Science or Management Information Systems are given priority, although candidates with other degrees will also be considered.
- Previous experience in a relevant field is not typically necessary.
- Having previous experience in IT Server, Network, and/or PC Support, or IT customer support will be an added advantage.
- Responsible for the installation, maintenance, and repair of servers and network devices on the edge (such as desktops, laptops, MDM platform, MACs) and associated systems.
- Ensures that all installation, repair, and maintenance processes adhere to company policies, standards, and industry best practices.
- Assists in the selection of appropriate software to meet user needs and requirements.
- Performs troubleshooting of software and hardware failures, as well as identifying and resolving network issues specifically related to servers, desktops, laptops, MDM platform, and peripheral equipment.
- Prepares desktops and laptops for deployment by imaging devices and conducting thorough testing to ensure proper functionality.
- Ensures seamless integration of Thin Client and Virtual Desktop Infrastructure (VDI) devices with file servers, mail servers, and other relevant systems.
- Takes the lead in setting up and configuring hardware and software for new team members as the primary analyst.
- Assists in maintaining the functionality and efficiency of computer and user objects within the active directory.
- Configures user access to basic Local Area Network (LAN) services, including setting up email accounts for new team members and removing access for terminated team members.
- Constructs and configures the necessary infrastructure that supports LAN services under appropriate supervision.
- Addresses routine technical issues related to desktop/laptop hardware, such as replacing peripheral equipment in case of failure, resolving basic software corruption in Microsoft Operating Systems, and troubleshooting installed software.
- Ensures that technical issues are resolved effectively by delivering replacement equipment as instructed.
Desired Skills and Capabilities
- Skills / Knowledge – Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.
- Job Complexity – Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally.
- Supervision – Normally receives detailed instructions on all work.
- Client facing communication skills – Builds positive customer relationships, and works with clients to understand and respond to issues
- Problem resolution skills – Investigates and provides solutions to issues, incidents, and problems
- Organization – Prioritizes work according to business need, with minimal support
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